AP Rides LLC Refund & Return Policy

Effective Date: May 13, 2026

At AP Rides LLC, we are committed to providing our customers with quality mountain bikes and other products, along with a straightforward and professional customer service experience. This Refund & Return Policy explains the conditions, procedures, fees, and timelines that apply when requesting a return, refund, exchange, or other resolution for a purchase made from AP Rides LLC.

By placing an order with AP Rides LLC, you acknowledge and agree to the terms outlined below.

  1. Return Period

AP Rides LLC accepts eligible product returns within 30 calendar days from the date the product is delivered to the customer.

Customers who wish to return an item must contact AP Rides LLC within the applicable 30-day return period to request return authorization. Returns requested after the 30-day period may be refused and may not qualify for a refund or exchange.

The 30-day return period applies to all products unless otherwise stated on the product listing, invoice, sales agreement, or applicable order documentation.

  1. Return Authorization

Customers must contact AP Rides LLC before sending any product back. Unauthorized returns may be delayed, refused, or returned to the customer at the customer’s expense.

To request a return, please contact:

AP Rides LLC
624 Norwich Road
Plainfield, CT 06374
Phone: (860) 255-1460
Email: sales@alphaproridesllc.us

When requesting a return, customers should provide their order number, purchaser’s name, contact information, product information, reason for the return, and any photographs or other documentation that may assist with evaluating the request.

Once the return request is reviewed and approved, AP Rides LLC will provide instructions regarding the return process.

  1. Condition of Returned Products

To qualify for a refund, returned products must be received by AP Rides LLC in substantially the same condition in which they were delivered, subject to the terms below.

Where applicable, products should:

Be unused or only minimally handled for inspection purposes.
Be free from damage caused by the customer.
Include all original components, accessories, manuals, documentation, and other materials supplied with the order.
Include the original packaging when reasonably available.
Not have been modified, altered, assembled in a manner that causes damage, or subjected to misuse.
Be adequately packaged to prevent damage during return shipping.

For mountain bikes and similar products, customers are responsible for ensuring that the product is properly packaged and protected before shipment. Damage occurring during return transportation because of inadequate packaging may affect the amount of any refund issued.

Products showing signs of use, wear, damage, alteration, misuse, neglect, or missing components may be subject to additional deductions or may be ineligible for a refund.

  1. $1,500 Restocking Fee

A $1,500 restocking fee applies to all approved product returns unless AP Rides LLC expressly agrees otherwise in writing.

The restocking fee is intended to cover costs associated with receiving, inspecting, processing, handling, repackaging, inventory management, and preparing returned merchandise for resale.

The $1,500 restocking fee will be deducted from the eligible refund amount.

Customers should carefully consider this fee before requesting a return. The restocking fee does not replace the customer’s responsibility for, damage, missing components, or other applicable charges.

  1. Return Shipping Costs

Unless otherwise agreed to by AP Rides LLC in writing, the customer is responsible for the cost of shipping a product back to AP Rides LLC which is included in the 1,500$ restocking fee.

We strongly recommend that customers use a trackable shipping service and retain proof of shipment until the return has been fully processed.

AP Rides LLC is not responsible for returned merchandise that is lost, stolen, or damaged while being transported back to our facility when the customer arranged the return shipment.

  1. Inspection of Returned Products

Once a returned product is received, AP Rides LLC will inspect the merchandise to determine whether it satisfies the requirements of this policy.

The inspection may include an assessment of the product’s physical condition, completeness, accessories, packaging, functionality, and any damage or wear.

If the product does not meet the return requirements, AP Rides LLC may reduce the refund amount or deny the return. Any additional deduction will be based on the condition of the returned merchandise and the costs reasonably associated with restoring or handling the product.

  1. Refund Processing

After the returned product has been received and inspected, AP Rides LLC will process eligible refunds within 7 business days after completion of the return evaluation.

The refund will generally be issued to the original payment method used for the purchase, unless another method is required or agreed upon by AP Rides LLC.

Please note that after AP Rides LLC processes a refund, the time required for the funds to appear in the customer’s account may vary depending on the customer’s bank, credit card company, payment processor, or other financial institution.

The refund amount may be reduced by the applicable $1,500 restocking fee, and any other applicable deductions permitted under this policy.

  1. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged upon delivery, defective, or materially different from the product you ordered, please contact AP Rides LLC as soon as possible.

Customers should provide photographs, videos, order information, and a description of the issue when requested. This information may be necessary for AP Rides LLC to investigate the matter and determine the appropriate resolution.

Depending on the circumstances, AP Rides LLC may offer a replacement, repair, exchange, refund, or another appropriate resolution.

Customers should not return a damaged, defective, or incorrect product without first contacting AP Rides LLC for instructions.

The standard restocking fee may be waived at AP Rides LLC’s discretion when the return is determined to have resulted from an error attributable to AP Rides LLC or from a qualifying product defect.

  1. Products Damaged After Delivery

AP Rides LLC is not responsible for damage caused by improper use, accidents, neglect, unauthorized modifications, improper assembly, improper maintenance, misuse, abuse, or failure to follow applicable product instructions after delivery.

For mountain bikes and other products requiring assembly, customers are responsible for ensuring that assembly is performed correctly and safely. Where appropriate, professional assembly or inspection is recommended.

Damage resulting from customer use or improper handling may make the product ineligible for a return or refund.

  1. Items That Cannot Meet Return Requirements

A return may be denied when a product:

Is returned after the 30-day return period.
Shows substantial use, wear, abuse, or damage.
Has been modified or altered.
Is missing significant components or accessories.
Is returned without required authorization.
Was damaged because of improper return packaging.
Cannot reasonably be resold because of its condition.
Was damaged through misuse, neglect, accident, or improper maintenance.

AP Rides LLC reserves the right to determine whether a returned product satisfies the requirements of this policy based on the product’s condition and the circumstances of the return.

  1. Exchanges

Customers who would like to exchange a product should contact AP Rides LLC before returning the item.

Exchange requests are subject to product availability and the same applicable return requirements. Depending on the circumstances, price differences, shipping charges, restocking fees, or other applicable costs may apply.

An exchange is not guaranteed and is subject to AP Rides LLC’s approval.

  1. Cancellations

Customers who need to cancel an order should contact AP Rides LLC as soon as possible.

Orders that have already been processed, shipped, or otherwise committed for fulfillment may not be eligible for cancellation. If a cancellation is accepted after fulfillment activities have begun, applicable costs or fees may be deducted from any refund.

Once an order has been delivered, the request will generally be handled under the return provisions of this policy.

  1. Refunds for Shipping Charges

Original shipping and delivery charges are generally non-refundable, unless AP Rides LLC determines that the shipment resulted from an error on our part or another circumstance warrants reimbursement.

Return shipping costs are generally the customer’s responsibility.

  1. Fraudulent or Abusive Return Activity

AP Rides LLC reserves the right to refuse returns, refunds, or exchanges where there is evidence of fraudulent activity, abuse of the return policy, intentional product damage, false claims, unauthorized chargebacks, or other misuse of our return process.

Nothing in this policy limits any rights or remedies available to AP Rides LLC under applicable law.

  1. Customer Responsibility

Customers are responsible for reviewing their order carefully upon delivery and promptly notifying AP Rides LLC of any concerns.

Customers should retain their order confirmation, invoice, payment information, shipping documentation, and return tracking information until the transaction and any applicable return or refund have been completed.

  1. Policy Changes

AP Rides LLC reserves the right to modify or update this Refund & Return Policy from time to time. Any changes will become effective when posted or otherwise communicated by AP Rides LLC, subject to applicable law.

The policy applicable to an order will generally be the policy in effect at the time the order was placed, unless otherwise required by law or agreed upon in writing.

  1. Contact Us

If you have questions about a return, refund, exchange, damaged product, or any other matter covered by this policy, please contact our customer service team.

AP Rides LLC
Address: 624 Norwich Road, Plainfield, CT 06374
Phone: (860) 255-1460
Email: sales@alphaproridesllc.us

We appreciate your business and are committed to handling eligible returns and refunds in a professional, fair, and timely manner.