FAQs

Yes. We believe that premium bikes should be accessible to every rider. AP Rides partners with Klarna, Afterpay, and Affirm to offer flexible financing plans:

• Interest-Free Installments: Split your purchase into 4 equal payments over 6-8 weeks with zero interest (subject to approval).

• Monthly Payment Plans: Spread the cost over 6, 12, or 24 months with competitive interest rates.

• Instant Approval: Most financing applications take just minutes to process.

• No Hidden Fees: Transparent terms with no surprise charges.

Financing is available on all bikes and accessories over $200. Check your eligibility at checkout.

Absolutely. We take your security seriously. AP Rides uses:

• SSL Encryption: All data transmitted between your browser and our site is encrypted using 256-bit SSL technology.

• PCI Compliance: We adhere to strict Payment Card Industry Data Security Standards (PCI DSS).

• Tokenized Payments: Your credit card information is never stored on our servers. We use tokenization to keep your data safe.

• Fraud Monitoring: Our systems actively monitor transactions for suspicious activity.

You can shop with complete peace of mind at AP Rides.

Sales tax is applied to orders based on the shipping address and applicable state and local tax laws. The exact tax amount will be calculated and displayed at checkout before you complete your purchase.

• No Tax Outside the US: For international orders, you may be responsible for customs duties and import taxes, which are not included in our pricing.

• Tax-Exempt Purchases: If you are a tax-exempt organization, please contact our support team before placing your order to provide the necessary documentation.

We offer free standard shipping on all bikes and orders over $150 within the continental United States. For other orders:

White-Glove Delivery includes in-home delivery, full assembly, test-ride verification, and packaging removal. Highly recommended for first-time e-bike owners.

Delivery times vary based on your location and selected shipping method:

• Continental US: 5-7 business days (Standard), 2-3 business days (Express)

• Alaska & Hawaii: 7-10 business days (additional fees may apply)

• Canada: 7-12 business days

• International: 10-20 business days (customs clearance may cause delays)

You will receive a tracking number via email once your order ships. Most bikes ship within 1-2 business days of order confirmation.

Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on destination, package weight, and dimensions.

Important Notes for International Orders:

• Customs Duties & Import Taxes: These are the responsibility of the buyer and are not included in our pricing. Please check with your local customs office for estimated fees.

• Delivery Times: International shipments can take 10-20 business days and may be subject to customs delays.

• Warranty: Manufacturer warranties generally apply internationally, but service availability may vary by region.

Contact our support team if you have questions about shipping to your specific country.

We stand behind the quality of our bikes. AP Rides offers a 30-Day Trail Guarantee:

• Full Refund: If you're not completely satisfied within 30 days of delivery, return the bike for a full refund.

• Condition: Bikes must be in resellable condition with less than 50 miles of use and no significant damage.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or our error.

• Restocking Fee: No restocking fees—we believe in hassle-free returns.

To initiate a return, contact our support team to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

All bikes purchased through AP Rides come with a comprehensive manufacturer warranty. Warranty terms vary by brand, but generally include:

We also offer extended warranty plans for purchase at checkout, covering accidental damage, mechanical breakdowns, and more. Contact our support team for detailed warranty information for your specific bike model.

Yes! We strive to offer competitive pricing on all our bikes. If you find the exact same model, year, and specification at a lower price from an authorized dealer, we'll match it.

Price Match Conditions:

• The competitor must be an authorized dealer with the item in stock.

• The price must be listed in USD and available to the public.

• We do not match clearance, closeout, or auction prices.

• Price match requests must be submitted before your purchase is completed.

Contact our support team with proof of the lower price, and we'll take care of the rest.

We process orders quickly to ensure fast delivery. However, we understand that changes happen:

• Within 1 Hour: You can cancel or modify your order for free by contacting our support team.

• After 1 Hour (Before Shipping): Changes may be possible, but a $25 processing fee may apply.

• After Shipping: Once an order ships, cancellations are treated as returns, and return shipping costs will apply.

We recommend double-checking your order details before clicking "Place Order" to avoid delays.

Once your order ships, you will receive a confirmation email with:

• Tracking Number

• Carrier Information (UPS, FedEx, DHL, or USPS)

• Estimated Delivery Date

You can also track your order anytime by logging into your AP Rides account and visiting the Order History section.

If your tracking information hasn't updated in more than 3 business days, please contact our support team for assistance.

Yes! AP Rides gift cards are the perfect gift for the rider in your life.

• Available Amounts: $50, $100, $250, $500, or custom amounts.

• Digital Delivery: Gift cards are delivered via email and can be redeemed immediately.

• Physical Cards: Also available for in-store pickup or mail delivery.

• No Expiration: Our gift cards never expire.

• Return Policy: Gift cards are non-refundable and cannot be exchanged for cash.

Purchase gift cards directly from our website or visit us in-store.

Yes. We understand that not everyone is a bike mechanic. AP Rides offers two assembly options:

• Professional Assembly (In-Store): If you purchase in-store or pick up your bike, we'll assemble and tune it for free.

• White-Glove Delivery: For an additional $99.99, we deliver your bike fully assembled, tested, and ready to ride. We'll also remove all packaging materials.

For shipped bikes, approximately 90% of the assembly is completed. We include:

• A detailed assembly guide with photos and videos

• All necessary tools

• Online tutorial links

Most customers complete the final assembly in under 30 minutes. If you're unsure, we recommend our White-Glove Delivery service.

Absolutely. AP Rides offers a full range of replacement parts, upgrades, and accessories:

• Batteries & Chargers: Genuine OEM batteries for all e-bike models.

• Tires & Tubes: For road, trail, fat-tire, and hybrid bikes.

• Brakes & Drivetrains: Shimano, SRAM, Magura, and more.

• Suspension Components: Forks, shocks, and service kits.

• Safety Gear: Helmets, lights, locks, reflective vests, and gloves.

• Apparel: Jerseys, shorts, jackets, and riding shoes.

Browse our Accessories section or contact our team for help finding specific parts.

Yes! AP Rides has a fully equipped service center staffed by certified mechanics. We offer:

• Tune-Ups: Full bicycle inspections and adjustments.

• E-Bike Diagnostics: Motor, battery, and software troubleshooting.

• Brake Bleeding & Adjustments: For hydraulic and mechanical brakes.

• Suspension Servicing: Fork and shock rebuilds.

• Flat Repair & Tire Replacement: Quick turnaround.

• Custom Builds: We can assemble custom bikes from components.

Service packages start at $49.99. Contact us to schedule an appointment.

We're here to help! Reach out to us through any of these channels:

We aim to respond to all inquiries within 24 hours (or 1 hour during business hours). Your satisfaction is our priority.

Yes. We deeply appreciate the service of our military members, first responders, and students. AP Rides offers:

• Military Discount: 10% off for active-duty military, veterans, and their families.

• First Responder Discount: 10% off for police, firefighters, and EMTs.

• Student Discount: 5% off for students with a valid .edu email address.

• Bulk Discounts: Available for organizations, bike clubs, and corporate purchases.

Verification is required. Contact our support team before placing your order to apply your discount.

We're launching our AP Rides Rewards program soon! Here's a preview of what's coming:

• Earn Points: Earn 1 point for every $1 spent on bikes and accessories.

• Redeem for Discounts: Redeem 100 points for $5 off your next purchase.

• Birthday Bonus: Special discounts and rewards on your birthday.

• Early Access: Members get early access to sales, new arrivals, and demo events.

Sign up for our newsletter to be notified when the rewards program goes live.

Absolutely! Bikes make incredible gifts for birthdays, holidays, anniversaries, or just because. Here's how we make it easy:

• Gift Wrapping: We offer premium gift wrapping for an additional $15.

• Personalized Messages: Include a custom message with your order.

• Gift Receipts: We can include a gift receipt that hides the price.

• Delayed Delivery: Schedule delivery for a specific date.

• Gift Card Option: If you're unsure of their preferred bike, gift cards are a great choice.

Contact our team if you need assistance with a gift purchase.

While we take extreme care in packaging and shipping, rare accidents can happen. If your bike arrives damaged:

1. Document the Damage: Take clear photos of the box and the damaged parts.

2. Contact Us Immediately: Reach out within 48 hours of delivery.

3. Keep Packaging: Hold onto all original packaging materials.

4. We'll Make It Right: We'll arrange for a replacement part, repair, or full replacement at no cost to you.

Your satisfaction is non-negotiable. We'll resolve any shipping issues as quickly as possible.

Every bike we ship includes:

• A pre-assembly checklist showing what we've already completed.

• A final assembly video specific to your bike model.

• Torque specifications for all critical bolts.

For peace of mind:

• We recommend having your bike inspected by a certified mechanic within the first 30 days.

• Most local bike shops offer a "new bike safety check" for $30-$50—we'll reimburse this cost if you provide a receipt.

• Our White-Glove Delivery service eliminates any assembly concerns entirely.

Yes, thanks to our 30-Day Trail Guarantee. We encourage you to ride the bike and truly test it out. If you're not in love after riding it, you can return it, provided:

• The bike is in good, clean condition with minimal wear.

• You have ridden less than 50 miles.

• You have all original components, manuals, and accessories.

We want you to find your perfect ride. If this bike isn't "the one," we'll help you find one that is.

Yes! Our AP Rides Trade-In Program allows you to upgrade your bike for a newer model.

• Get a Quote: Submit your bike's make, model, year, and condition for a trade-in estimate.

• Applies to Purchase: The trade-in value is deducted from your new bike purchase.

• Accepted Bikes: All brands welcome, but we prioritize premium brands like Santa Cruz, Giant, Orbea, Trek, and Specialized.

• Free Shipping: We offer free shipping on trade-in bikes (conditions apply).

Contact our team for a trade-in evaluation today.

Stay in the loop by joining the AP Rides community:

• Newsletter: Subscribe at the bottom of our homepage for exclusive deals and early access.

• Social Media: Follow @APRides on Instagram, Facebook, and Twitter for daily content and announcements.

• Push Notifications: Enable browser notifications for flash sales and restock alerts.

• Blog: Visit our Blog section for riding tips, product reviews, and industry news.

We never spam—just valuable content and offers for riders like you.